You can give multiple notifications during that 180-day time frame if you discover additional items after your initial notification. You do not need to give the full details about each item (that is done during the itemized claim filing process), but you do need to at least name each item with its inventory number and brief description of loss or damage in your notification before the 180-day deadline in order to qualify for the full FRV. The first step in initiating a claim is to give your TSP a written notice listing all the missing or damaged items for which you intend to file a claim. Step 1: Give a notice of loss/damage within 180 calendar days from delivery date If the item can be repaired, as determined by a qualified inspector, and the repair cost is less than the replacement, the TSP may pay for the repair. The TSP will still require proof of the item’s value, quality and evidence of the cost to replace it. The replacement item could be new or used. If replacement cost is offered, it should replace the item with the same or similar item. Essentially, this means that if an item is lost or destroyed during the move, the TSP is obligated to pay the lesser of the replacement/repair cost.

When you are moving with the military, your items are insured at “full replacement/repair value,” or FRV, at no additional cost to you. Note: What does “full replacement value” mean? This includes items that have been transported via the following move types:įollow the steps below when filing a claim. If any of your household goods are lost, damaged or destroyed during the moving process, you may be entitled to full replacement/repair value of those items. PCSmyPOV (International Auto Logistics website).Your service branch military claims office (view the Service Branch Moving Assistance section for contact links).Your local transportation office (use the MilitaryINSTALLATIONS tool to find the contact information).Your transportation service provider, or TSP.If you have questions about this process, you can contact any of the following: You are highly encouraged to file claims in these instances and can find more details about the various types of claims and how to file for each in the information below. You are entitled to receive compensation for lost or damaged property, and expenses incurred due to a lapse in service. Sometimes moves don’t go as smoothly as you would hope. OCONUS users: Contact local operator for DSN dialing instructions

Office timeline plus for military